Before Your Visit

Prepare a list of all your questions in order to make the most out of your session with the physical therapist.

Take note of the symptoms you’ve been having, including for how long. If you are experiencing several symptoms, start with the one that is most bothersome. Include details, such as what times of the day they occur, as well as what positions (e.g. sitting or standing) make them better or worse.

Patient receiving therapy

Provide information about your medical history, whether or not they appear to be related to the conditions that you want to discuss with the therapist. These can include:

  • Prescription and over-the-counter medication, supplements, and vitamins
  • Any recent stressful events, injuries, or environmental factors
  • Medical conditions of your direct family members
Men exercising their muscles

Other Reminders

  • You might want to bring a family member or close friend to help provide details of your health history and take notes during the session.
  • Ensure that you can see and hear clearly by wearing your glasses and/or hearing aid.
  • Inform your physical therapist of any difficulties in seeing or hearing.
  • Bring any laboratory or medical reports from other health care professionals who have treated you for your condition.
  • Provide the names of your physician and other professionals that the physical therapist can reach out to regarding your evaluation and progress.
  • Try to avoid wearing formal or tight clothes during the appointment in the event the therapist asks you to do some activities.

Financial Considerations

  • Please go through the clinic’s financial policy and prepare any questions. If a financial policy is not available, ask for one before beginning the treatment.
  • Review the financial agreement and ask questions before signing it. Pay the necessary deductibles and copayments during every appointment. This way, you can avoid paying a huge bill at the end of care.
  • Explore alternatives and create a feasible plan with your therapist. For instance, you can adjust the frequency of your visits based on financial reasons.
  • In the event you switch insurance providers or lose coverage, inform your physical therapist and the clinic’s staff.
  • You may pay with cash, check, Visa, Mastercard, Discover, or American Express prior to seeing your provider.

Insurance Accepted

  • Aetna
  • Blue Cross Blue Shield 
  • BMC
  • UniCare State Indemnity
  • Harvard Pilgrim
  • Health Plans, Inc.
  • MassHealth (Standard and Family Assistance)
  • Medicare
  • Motor Vehicle Accident Claims
  • Tufts Health Plan
  • United Healthcare
  • U.S. Family Health Plan
  • Tricare
  • Cigna/Tufts

Please contact us directly to verify any insurance coverage questions.


What to Expect During Your First Visit

You can expect a lot of questions from your physical therapist about your health and various conditions. Try to provide detailed information that can help your therapist figure out which treatments are most suitable for you.

You will undergo a detailed examination that includes evaluation of your blood pressure, heart and respiration rates, strength, flexibility, balance, posture, and coordination. The physical therapist might closely examine the affected areas and test the mobility of your muscles and joints. He/She may also evaluate your functional activities, gait, and body mechanics.

You may also receive questions about your direct environment (home and work), activity level, health-related habits, and recreational interests. This can help the physical therapist enable you to become equally active and independent.

You will also discuss your goals for physical therapy and come up with a concrete plan. Most of the time, the physical therapist begins the treatment right after the diagnosis.

Maintaining your ability to perform daily activities is one of the primary goals of treatment. To achieve this, the physical therapist will focus on several areas, such as weakness, swelling, pain, and limited mobility. He/She will make adjustments based on your response to each treatment.

Education is a critical aspect of physical therapy. You might be taught to perform specific exercises, as well as a different approach on your work and home activities. Using these recommended techniques can minimize the pain and accelerate your recovery.

The physical therapist may also recommend special equipment, including crutches, splints, and customized footwear. He/She will show you the correct way of using the equipment to ensure your safety.

Your physical therapist may also relay details of your examination to your physician or other health care professionals. He/She will regularly monitor your progress and work on your discharge. Ask your therapist what you should do after the discharge and inform him/her if your condition worsens.


Keeping Your Appointments

  • Try to arrive a few minutes early during every treatment sessions. Late arrivals may affect the schedule of your physical therapist and other patients.
  • Work with your therapist in achieving your treatment goals and actively participate in the discussions.
  • Always be there during scheduled appointments. Failure to cancel an appointment beforehand could result in a fee and disrupt the schedule of your therapist.
  • In the event an emergency occurs, inform the clinic in advance. You should also take time reviewing the financial and cancellation policy of the clinic.
  • Talk to your physical therapist if you have plans of discontinuing the treatment or changing the frequency due to financial or personal reasons.

What you put into therapy is what you will get out of it. Make the most out of every treatment session by putting in the necessary effort.

Strictly observe precautions and reminders from your therapist. These can include avoiding specific movements, restricting the use of body parts, or modifying your approach to certain activities.

Follow the therapist’s exact instructions on using special devices, such as walkers, canes, splints, and braces. Incorrect use of these devices could aggravate your condition.

Your physical therapist may recommend modifications in your house, such as safety rail installation, furniture rearrangement, and removal of throw rugs. Please make sure to comply with these recommendations. Also, follow the home program that the therapist provides you with, as this will play a big role in your recovery.

Perform your exercises based on the repetition, resistance, and frequency recommended by your therapist. Ask for clarification if any of the instructions are unclear.

Once you are done with physical therapy care, please do not forget to follow the aftercare instructions.